Crikeya Privacy Policy — Your Data, Your Control

CrikeyaWhen creating an account and using the service, some information is collected automatically and some is provided directly by you. The types of information collected are described below.

Provided at registration:

Automatically collected while using the service:

• IP address and device information (operating system, browser version).
• Activity logs on the platform — pages visited and time spent.
• Betting history and transaction records.
• Login time and date.
• Cookies and browser storage data.

During KYC Verification:

• National ID (NID) number and photo.
• Mobile banking account name and number (for payment matching).

Crikeya uses your data solely to provide and improve our services. Every use has a clear purpose and is done with your benefit in mind.

• Account Management: Confirming login, resetting passwords, and maintaining account security.
• Payment Processing: Processing deposit verification and withdrawal requests.
• KYC Verification: Age verification and fraud prevention.
• Customer Support: Assisting with issue resolution and reviewing account history.
• Platform improvement: Analyzing which features are used most to improve your overall experience.
• Security: Detecting unusual activity and preventing fraud and money laundering.
• Legal Obligations: Retaining data as required by regulatory authorities.

Crikeya does not retain your data for longer than necessary. Retention periods vary depending on the type of data.

• Account Information: For as long as your account is active, and for up to 1 year after it is closed.
• Financial transaction records: Retained for a maximum of 5 years for legal compliance.
• Betting History: Retained for up to 3 years — required for dispute resolution.
• Support Chat Records: Retained for 1 year.
• KYC Documents: Stored securely after verification, for up to 2 years after account closure.
• Login Log: Retained for 90 days for security purposes.

Once the retention period expires, your data is permanently deleted or anonymised so that you can no longer be identified.

Crikeya does not sell your data. However, certain limited information may be shared with specific third parties for defined operational purposes only.

• Payment Providers (bKash, Nagad, Rocket): Only the information necessary to verify payment (name and amount) is shared.
• KYC verification service: Documents required for identity verification are shared through secure channels.
• Technology Service Provider: For cloud hosting and database services — these parties are not permitted to use your data for their own purposes.
• Legal Obligations: Information may be disclosed when required by a valid order from a court or regulatory authority.

Crikeya's website and app use cookies. Cookies are small data files stored in your browser that help improve the service.

Optional cookies can be disabled from your browser settings. However, turning off essential cookies may cause login and security features to stop working.

Financial transaction data on Crikeya is stored under the strictest security. Payment-related information is held separately from general data with an additional layer of protection.

• Crikeya never has access to or stores your mobile banking PIN or password.
• Deposit reference numbers are stored in encrypted form.
• Withdrawals are sent only to your registered payment number — nowhere else.
• Large withdrawal amounts are subject to additional verification — this is in place for your own protection.
• A full audit trail is maintained for every financial transaction and can be referred to in the event of a dispute.

Crikeya provides services exclusively to users aged 18 and above. We do not knowingly collect or store any data from individuals under the age of 18.

• Age verification is carried out at the time of registration.
• If a minor is found to have opened an account, that account will be immediately closed and all associated data will be deleted.
• If a parent or guardian believes their child has created a Crikeya account, please contact support immediately.

Responsible Gaming is a core commitment for us. To learn more, visit our Responsible Gaming page.

As a Crikeya user, you have certain important rights over your personal data. These rights can be exercised at any time.

To exercise any of these rights, please contact the Crikeya support team. We will respond to your request within 7 business days of receipt.

In the unlikely event of a data breach at Crikeya, we act swiftly and transparently.

• Affected users will be notified within 72 hours of a breach being identified.
• You will be clearly informed of which data has been affected and what risks are involved.
• You will be guided on any action required on your part (e.g. changing your password).
• The cause of the breach will be investigated and steps will be taken to prevent recurrence.

Crikeya may update this Privacy Policy from time to time. Changes may be made to improve our services, comply with legal requirements, or address technical developments.

• For significant changes, you will be notified in advance via an app notification or message.
• Minor changes (wording refinements, clarifications) will be updated on this page only.
• The date of the most recent update will always be shown at the top of this page.
• If you do not agree to the updated policy, please request account closure.